Frequently Asked Questions About SlushCandyPop’s Event Hire

Who will operate the machines?

All of our machines will be operated by one of our experienced servers.

 

Does rental time include set up time?

We arrive early to set up, ensuring that you have the full rental time to enjoy your party or event. If you're planning a surprise party, please indicate it in the comment section on the invoice so we can make appropriate arrangements.

 

Can you set up outside?

During the warmer seasons, we're able to set up outdoors, provided that the weather isn't rainy or windy.

 

What happens if I cancel my booking?

  • If cancelled over 30 days in advance: Full refund will be issued.
  • If cancelled within 30 days: A £50 fee will be applied.

 

What area do you deliver to?

We offer delivery within the Greater London area, but we may also accommodate deliveries outside this area with additional fees. Please contact us for more information.

 

What is your Privacy and Cookie Policy?

You can find a copy on here.

Do you have public liability insurance?

Certainly. We carry £10 million in public liability insurance, which can be provided upon request.

 

Are your machines PAT tested?

Yes. All our machines are PAT tested periodically and comply with Health and Safety at Work Act of 1974, Electricity at Work Regulations of 1989, Provision and Use of Work Equipment regulations of 1998 and the Management of Health and Safety at Work regulations of 1999..

 

Do you have food hygiene certificates?

Absolutely. All our servers hold a Level 2 Certificate in Food Safety and Hygiene

 

Can you provide risk assessments?

Yes, we can certainly provide you with Health and Safety at Work risk assessments if necessary.

 

Are your servers DBS checked?

Yes , all our attendants have current DBS checks.

 

What do I need to supply?

We bring all necessary supplies for your booking, requiring only a table from your end. Occasionally, we may need access to water and always need access to power, so please ensure proximity to a power socket. We carry a 5-meter extension lead for convenience. Additionally, we require a parking space as close to the venue as possible.